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Specialized Retainer

Ongoing Success & Retainers

Continuous technical ownership and performance growth.

Digital products and storefronts don't fail at launch — they degrade over time. We act as your dedicated engineering and design team, continuously optimizing site speed, shipping new feature sprints, and providing war-room coverage during peak traffic surges.

Book a Strategy Call → Explore our model ↓

Our Model

We treat retainers as product ownership, not an outsourced helpdesk.

Our retainers embed senior engineers and designers into your roadmap. When a high-traffic drop launches or an unexpected bug surfaces, we already know your architecture inside out.

PILLAR 01

Proactive Partnership

We seek optimization opportunities before problems occur.

We don't wait for tickets to pile up. Our team monitors your platform health, third-party script bloat, and Core Web Vitals, implementing data-driven performance updates to ensure your digital experience consistently outperforms the competition.

Proactive Monitoring Core Web Vitals Script Sanitization Uptime Telemetry

PILLAR 02

Strategic Growth Focus

Engineering hours that move revenue, not just tickets.

Your commercial objectives guide every sprint. From building revenue-driving PDP features and slide-out cart drawers to executing monthly A/B experiments, we ensure your development hours directly impact your bottom line.

Monthly CRO Sprints AOV Improvements Cart Optimization Growth Roadmapping

PILLAR 03

Technical Stewardship

Code hygiene, app updates, and continuous delivery.

We handle routine dependency maintenance, Shopify API updates, custom integration middleware, and bug triage. Your marketing team can spin up landing pages with confidence knowing the technical foundation is robust.

Bug Triage API Upgrades Theme Maintenance Design System Sync

PILLAR 04

Peak Trading War-Room

High-stakes coverage when traffic surges matter most.

During major product drops, funding announcements, or Black Friday / Cyber Monday, we provide real-time war-room monitoring and emergency break/fix coverage so your storefront never buckles under concurrency.

Black Friday Cover Drop Monitoring Zero Downtime Rapid Incident Response

Lifecycle

How our ongoing partnership operates month-to-month.

A transparent, recurring 4-phase cadence that keeps your digital platform fast, secure, and compounding revenue.

PHASE 01

Monitor & Audit

Continuous performance monitoring, checkout funnel analytics reviews, Core Web Vitals tracking, and vulnerability scans.

PHASE 02

Prioritize & Plan

Bi-weekly sprint planning where we prioritize feature requests, technical debt cleanup, and conversion experiments using the ICE framework.

PHASE 03

Build & Deploy

Senior engineers ship cleanly reviewed code directly into staging, run automated cross-device QA, and deploy with zero downtime.

PHASE 04

Review & Scale

Monthly performance reporting detailing conversion shifts, speed benchmarks, hours consumed, and strategic recommendations for the next cycle.

Coverage

Multi-stack coverage across commerce and digital products.

Whether you run a high-volume Shopify Plus store, a modern React/Next.js web application, or a scalable Webflow marketing site — our team provides unified technical ownership.

Shopify & Commerce

Shopify Plus & OS 2.0
Checkout Extensibility
Shopify Functions (Wasm)
ReCharge / Skio Portals

Web & SaaS Platforms

React / Next.js Frontends
Webflow Marketing Sites
Figma Design Systems
REST & GraphQL APIs

Speed & Infrastructure

Core Web Vitals SLA
Vercel / Cloudflare Edge
Third-Party Script Audits
Database & CMS Sync

Growth & Analytics

Intelligems A/B Testing
GA4 & Triple Whale
Klaviyo Flows & Forms
Faceted Search & Filters

SLAs

Measurable service level commitments.

We hold ourselves to strict operational benchmarks so your internal teams can move with speed and peace of mind.

<24h

Standard Ticket Resolution SLA

99.9%

Peak Trading Platform Uptime

<1h

Emergency Critical Response Time

FAQ

Common questions about our support retainers.

Everything you need to know about retainer packages, sprint rollover, and team communication.

What's included in an eDiye support retainer?

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Our retainers cover technical maintenance, speed optimization, new feature builds, conversion experiments, and strategic roadmapping. You get direct access to our senior engineering and design team for both day-to-day tickets and high-level architectural guidance.

How responsive is your team during an emergency?

Standard development tasks are triaged and addressed within 24 hours. For critical incidents (such as checkout degradation or checkout gateway errors), we maintain a sub-1-hour emergency response SLA to ensure minimal commercial disruption.

Can we adjust our retainer hours as our business scales?

Yes. Our retainers are flexible sprint allocations. As your business enters high-growth phases, seasonal campaign pushes, or major architectural upgrades, we can scale your monthly hours up or down with 30 days notice.

Do unused hours roll over to the next month?

We allow a portion of unused hours to roll over into the following month's sprint to give you flexibility around product launches and marketing campaigns, ensuring your retainer investment is never wasted.

Do you only support sites you built originally?

Not at all. We frequently take over existing Shopify Plus stores, Next.js web applications, and Webflow sites. We start with a comprehensive technical and code audit to clean up technical debt before transitioning into ongoing sprint stewardship.

Get in Touch

Ready to secure senior technical ownership for your platform?

Schedule a 30-minute retainer discovery call. We'll review your current tech stack, discuss your upcoming roadmap, and structure a flexible support model that scales with you.